Customer Services



Chillicothe Municipal Utilities provides the community with electric, water, waste water, refuse, and Internet services.

  • Connection Services

  • Disconnecting Services

  • Billing Procedures

  • Credit and Collection Policies

  • Insufficient Funds Checks

  • Illegal Use of Services

  • Termination of Services

  • Right of Access

    In order to provide the best possible utility service to our customers, CMU requires access to your premises at all reasonable times for the purpose of:

    • Reading Meters
    • Examining, testing, and changing or moving any CMU equipment
    • Making a connected load count
    • Measuring the customer's maximum demand
    • Turning on, off, or disconnecting a service or meter
    • Inspecting for cross connections

    Refusal to grant this access for these purposes can result in service termination. CMU employees carry an identification card with a picture. If you have doubts whether a person is a CMU employee, please ask to see their identification.









  • Revised March 31, 2005